Phrases For Telephone
Explaining there's a problem:- I'm sorry, but the line's engaged at the moment. There's no reply. I'm sorry, but he/she's out of the office at the moment. I'm afraid he/she's on the other line at the moment. Offering help:- Would you like to hold? Is there anyone else who could help you?
Can I take a message? Maybe I can help you?
Offer a return call:- Perhaps he/she can call you back? Could he/she call you back? Offering to take a message:- Can I take a message for him/her? Would you like to leave a message? Asking for the caller's name and number:- Could I have your name and number, please? Could you give me your name and number, please? Checking the information:- Could you spell that, please?
Silly Phrases For Telephone Game
Can I just check that again, please? Could you repeat that, please? Don't forget you can.
Filed under -,,,, In a service environment, the language that we use has a huge impact on customer emotions. In a sales environment this is even more critical. Here we have not only put together a list of the top 25 positive words to improve customer service, but we have also done the same for positive phrases and empathy statements. The Top 25 Positive Words Good Things DO Come in Small Packages. These little words should win medals, as adding any one of them into a conversation has the potential to transform average customer service into great customer service. Below is our list of 25 positive words and some example of using them in customer service.